XD Labs Service Designer

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Job Description

OBJECTIVES/PURPOSE

Takeda is on a journey to becoming a design-driven organization. To deliver on our goal to become the world’s most trusted digital biopharmaceutical company, Service Design will play a critical role.

You will work in close partnership with teams across Takeda, will be a leading member of the XD labs team, assisting in organizing and communicating with Takeda’s Leadership Team to ensure effective visibility and engagement within the CTO organization.

You will use service design and design thinking techniques to improve the clarity of product roadmaps, processes or Business challenges, help teams ideate novel solutions, and introduce new ways of working. 

In this role, you will help plan and facilitate design workshops (Sprints) and projects for a global set of business partners and stakeholders across Takeda and drive Design operations. We work across the organization to bring a human-centered design approach to some of Takeda’s most challenging areas with a specific emphasis on GenAI and evolving technologies.

ACCOUNTABILITIES

• Supporting the planning and facilitation of Innovation Workshop and Sprints for a variety of initiatives within the Chief Technology Officer and broader Takeda organisation in the Digital Product excellence team with emphasis on GenAI and new evolving technologies.
• Collaborating with program leads and internal stakeholders to drive innovation initiatives and projects in an agile manner.
• Preparing for workshops and sprints in advance, which includes identifying any research requirements, agenda planning, selecting appropriate methods, readying participants for the session and handling all logistical aspects.
• Summarizing workshop content in appropriate format, such as PPTX presentations or other for executive level and sharing it back to participants and other stakeholders.
• Supporting stakeholder management and building relationships with our business partners and technologists.
• Participating in user research to understand customer needs.
• Offering guidance on Design Thinking, Innovation, and agile management within DD&T and across the broader organization.
• Engaging with internal stakeholders to explore training opportunities and implementing training plans with Takeda teams globally and train teams in design thinking, future thinking, human-centered design and other innovation methodologies.
• Discovering new communication channels and creative opportunities (such as video creation, Idea Platforms screening, and others) to introduce fresh insights and enhance visibility of XD Labs within the organization.
• Co-leading, driving and coordinating Design operations, planning and logistics for an internal design capability.
• Manage and oversee the integration, development, and performance of secondees and junior team members within the XD Labs team, ensuring they are aligned with project goals and receive the necessary support and mentorship for their roles.
   

DIMENSIONS AND ASPECTS

Technical/Functional (Line) Expertise

• A minimum of 5 years of expertise in service design, design strategy, human-centred design, design thinking training, workshops, projects, and agile project management.
• Innovative thinker with an ability to challenge status quo with diplomacy and exploring new ways of working that are aligned to business strategy.
• Ability to influence others to support new ways of working.  Skilled and curious listener. Brings others along the change journey.
• A dedicated user champion, empathetic observer, effective communicator, and experienced individual who thrives at combining technology, business, user experience, and design.
• Deep understanding of emerging technologies and innovation trends in different industries
• Capable of collaborating with international cross-functional teams within a complex Matrix organisation.
• Experience in qualitative user research interviews and summarizing them.
• Experience with Miro or other collaboration platforms, Monday.com, SharePoint, MS Bookings.
• Familiarity with Figma and video editing skills a plus.

Leadership

• Strong and effective leadership, self-management, time management and project/program management skills.
• Proficient analytical and strategic thinking and problem-solving skills, strong business acumen and ability to understand and address business requirements.
• Ability to effectively communicate and influence others across all levels of the organization to drive transformational change and new ways of working.
• Collaborative team player with a strong ability to find solutions collectively with the team, fostering a culture of teamwork and innovation.
• Highly customer-oriented with exceptional organizational skills, coupled with a creative, flexible and out-of-the-box thinking mindset.
• Possesses an enthusiastic and motivating personality to inspire others.
• Provide strong people leadership by inspiring, developing, and empowering team members to achieve their full potential and contribute effectively to the organization’s objectives.
• Ability to work in a ambiguous environment.

Innovation

• Ability to think outside the box and come up with unique solutions to challenges.
• Proficiency in identifying issues, analyzing root causes, and developing innovative solutions.
• Capacity to embrace change and adjust strategies to meet evolving needs.
• Skill in working effectively with diverse teams to foster a culture of innovation.
• Willingness to take calculated risks and explore new ideas to drive progress.
• Commitment to staying updated on industry trends and incorporating new knowledge into innovative practices.
• Innovation operations and communication will be a part of the role.
   

Complexity

• Manages global stakeholders both within and outside the organization.
• Understands and adheres to industry regulations and compliance standards.
   

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: 

Education

• 5+ years of experience leading service design efforts using human-centred design techniques
• University degree (BA/BS/MA) in Design, HCI, Business Innovation or related field or equivalent professional experience within the design field.
• MBA or executive Master’s in technology and innovation management and Certification in Interaction Design, Human-Computer interaction or related field a plus.
• Extensive experience in planning and facilitating design workshops and sprints including strong presentation skills.
• Experience in working in highly regulated industries, ideally in the pharmaceutical industry a plus. 
• Experience or understanding of Agile environments and digital Product development and teams.

Skills and Behaviors

• Excellent verbal, organizational, written, and interpersonal skills with experience in creating executive communications and business language/frameworks.
• Collaborative team player with strong conflict resolution abilities, capable of interacting with and understanding different cultures.
• Ability to work effectively in a high-performance culture, with experience in adapting to a global corporate environment.
• Adapts quickly to changing priorities and rapid shifts, demonstrating tolerance for ambiguity and uncertainty.
• Experienced in process mapping, business alignment, and strategy workshops, as well as innovation methodologies like future thinking and system thinking.
   

What you’ll do: 

• Be human-centered: Advocate for the end-user through human-centered design methodologies (such as design research, service blueprinting, collaborative working sessions, rapid prototyping, etc.). 
• Create clarity: Visualize complex ideas into understandable concepts that evolve and enhance product and service experiences. 
• Bias towards action: Engage in portfolio prioritization to help set the strategy for the team. 
• Radical collaboration: Create and facilitate design-led workshops to engage and build alignment across different stakeholders, partners, and teams. 
• Storytelling: Radiate information and celebrate success and failure. 
• Be mindful of the process: Keep a critical eye on “how” we work, as well as “what” we are working on, and make improvements.

ADDITIONAL INFORMATION

• Travel required approximately 10- 20% (national and international)

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. 

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.

Empowering our people to shine:

 Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, or any other characteristic protected by law.  

Ready to apply? Go to takedajobs.com

LocationsZurich, Switzerland

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time